Head of Operations

Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care

Purpose of Role

VINCI Facilities is seeking a high-impact Head of Operations to lead multi-disciplinary facilities management across a portfolio of rail contracts, while also serving as the RISQS Appointed Person for our UK Rail sector.

Job Description

You'll own end-to-end operational delivery (hard & soft services), compliance, commercial performance, and service quality across a large, safety-critical estate

Responsibilities

Rail Sector - RISQS Appointed Person
• Act as VINCI Rail's primary RISQS contact: maintain organisational profile, scope and product codes (RICCL) and ensure evidence is current and accurate.
• Plan and host RISQS verifications/audits; close actions and drive corrective/preventive improvements across contracts and suppliers.
• Coordinate HSQE communications from buyers/infrastructure managers, cascade learnings, and standardise best practice across the Rail portfolio.
• Partner with Operations, HSQE and Commercial to ensure supplier and subcontractor controls meet RISQS and buyer expectations.
Rail FM Operations
• Lead the day-to-day delivery of hard & soft services (M&E, fabric, statutory & non-statutory PPM, reactive works, cleaning, vegetation/pest control) across stations, depots and offices.
• Drive KPI/SLA attainment, audit readiness, and added-value initiatives; champion HSE excellence and customer experience.
• Lead contract governance, reporting, risk management and continual improvement with key stakeholders.
• Mobilise works programmes, assure asset and lifecycle plans, and coordinate supply chain performance to contract requirements.
• Embed robust assurance, documentation and evidence trails for audits and contract reviews.

Essential Qualifications/Skills

• Senior operations leader within Rail/FM, with multi-site, safety-critical delivery experience (stations/depots/offices).
• Deep knowledge of hard services (M&E, fabric) and compliance management; confident with KPIs, audits and governance.
• Hands-on experience with RISQS (supplier verification/audit preparation, evidence control, RICCL).
• Strong client and stakeholder management; proven leadership of in-house and supply-chain teams.
• Qualifications: IOSH/NEBOSH (or equivalent) essential; engineering/FM background preferred. PTS/rail competencies advantageous.
• Flexible to travel across a national rail portfolio; full UK driving licence.

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities - experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders - and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.