Head of Operations - Denzel's

Denzel's isn't just another pet brand. It's a high energy, dog obsessed cult (the friendly kind) built around Denzel - a Cocker Spaniel so loved it's borderline ridiculous. Since launching in 2018, Denzel's has gone from "cute startup" to "holy crap, they're in M&S, Pets at Home, Sainsbury's, Morrisons and Ocado" - while also building a digital pack of dog parents who love them almost as much as their dogs love snacks. We're helping them in hiring a Head of Operations to oversee the entire operations function of the business. If you're the kind of person who melts when a dog looks at you like you hung the moon, Denzel's might be your natural habitat.

About the role:

The primary responsibility will be to manage and optimise the end to end supply chain, which includes logistics, warehousing, and production, to support ambitious growth plans.

You will play a pivotal role in driving operational change, owning the strategic direction of the channel. Reporting directly to the CEO & Co-Founder, you will be a key member of the senior leadership team, during an exciting time of growth for the brand.

They're looking for a passionate and driven individual who can take ownership of this department and transform Denzel's supply chain into a best in class operation.

What you'll be doing:

• Run the full supply chain show - from forecasting and production planning to procurement and stock management - keeping everything humming, even when seasonal madness kicks in.
• Shape the operational strategy for the business: what they do now to get sharper, and what they build for the future as they scale.
• Be the guardian of Unleashed, the inventory system - keeping stock levels tight, data clean, and write offs low.
• Nurture the supplier relationships that keep this whole thing moving, and build new ones as they grow.
• Be the connective tissue between Ops, Finance, Sales, and Marketing - making sure everyone's aligned on production, launches, budgets, and reporting.
• Manage and mentor two kick ass direct reports.
• Spot inefficiencies, fix them, repeat. They're a scale up - there's always something to make better.

Who we're looking for:

• 5+ years in FMCG operations and supply chain, strength in procurement preferred.
• Previous experience holding senior positions within operations.
• Experience in leading and directing successful teams and operational change.
• Someone who thrives in high growth environments, happy to roll up their sleeves and tackle challenges.
• Strong problem solving and reasoning skills, comfortable with ambiguity and change.
• Confident in budgeting & forecasting.
• Experience managing products with shelf life constraints and stock rotation requirements.
• Strong experience with Unleashed, or an equivalent supply chain system.
• Flexible and hard working; this role requires some travel around the UK for supplier visits and meetings.
• Bonus points for export experience and secondary spoken languages.
• And of course, must be dog person (otherwise, we're not sure we can trust you).

What's in it for you:

Salary: £65,000 - £72,000 DOE

3 days per week in a Wanstead office (2 days WFH)

• Flexible working hours
• 25 days holiday (plus bank holidays)
• Extra time off at Christmas
• Enhanced parental leave
• Real opportunities to learn, grow and build your career
• A dog friendly East London office.
• Free treats for your pup (if you have one - if not, free snacks to hand out at the dog park).