Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%)

Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%) Key Responsibilities

• Lead the design and evolution of the Credit & Surety e2e operating model, including leveraging AI to enhance efficiency and decision making
• Translate targeted business outcomes into target state processes, service models, governance structures, and operating principles
• Program manage technology enabled initiatives
• Identify optimization opportunities and implement sustainable solutions
• Identify risks and control gaps and drive mitigation
• Track outcomes and embed continuous improvement

Cross Functional Leadership

• Act as a trusted partner to business and functional leaders
• Drive collaboration across functions and regions
• Align stakeholders around clear direction and outcomes

About the Team

The Operational Model Excellence (OMEX) team sits within the Operations division of Swiss Re Corporate Solutions and serves as the strategic engine behind Credit & Surety's operational evolution. Bringing together specialists in process, data, technology, and transformation, the team works at the intersection of strategy and delivery-partnering closely with underwriting, operations, finance, risk, and regional teams to drive cross functional change and embed operational best practices. From regulatory shifts to AI enabled ways of working, OMEX shapes how Credit & Surety adapts and grows.

About You

You are a strategic and structured leader who combines experience with strong execution capabilities. You navigate complexity with confidence, connect big picture strategy to practical delivery, and bring analytical rigor, sound judgment, and a collaborative style to everything you do.

Candidate Requirements

• 10+ years of professional experience in financial services-commercial insurance, reinsurance, or similarly complex regulated environments.
• Relevant work experience in credit insurance, surety or commercial credit risk related businesses.
• 5+ years in transformation, operational excellence, or operational leadership, with a proven track record of leading cross functional change and translating strategy into outcomes.
• Strong program and project management skills, with the ability to lead complex, multi stakeholder initiatives through influence.
• Proven experience (co )leading technology and AI implementations as program manager, product owner, or business owner.
• Excellent communication and stakeholder engagement skills, with the ability to manage ambiguity and influence senior leaders across functions, regions, and cultures.

Preferred Experience

• Exposure to AI enabled process transformation or digital operating model design.
• Background in management consulting or advisory roles within financial services.
• Experience embedding governance frameworks and controls in a regulated environment.

Salary and Benefits

For London, the annual base salary range for this position is between £136,000 and £204,000 GBP (for a full time role). The specific salary offered considers:

• The requirements, scope, complexity and responsibilities of the role
• The applicant's own profile including education/qualifications, expertise, specialization, skills and experience

In the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance based annual bonus.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.