Head of ML for Customer Operations

Monzo is seeking a Lead Machine Learning Scientist in Customer Operations with Cardiff, London, or Remote (UK) options. You will lead the design and deployment of advanced ML models to improve customer support at scale, partnering with product squads and the MLOps team to deliver impact across geographies.

You will mentor a team of ML scientists, drive end-to-end ML initiatives, and work on cutting-edge techniques including LLMs, autonomous agents, and human-in-the-loop systems to optimise