Head of Marketplace Transformation & Operations
Posted 18 hours 22 minutes ago by The Body Shop
Location: Brighton, BNH, GB, BN2 4GL
Full Time/Part Time: Full-Time
Contract Type: Fixed Term Contract
The Body ShopWhen Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.
Your role in a nutshellFor over 50 years, The Body Shop has challenged convention - proving that business can be a force for good.
As we continue to evolve and scale our business globally, the transformation of our go-to market strategy will be a key component of our future success.
We're now hiring a Head of Marketplace Transformation & Operations, based in the UK (hybrid). You'll be leading the end to end business transformation of our wholesale & marketplace channels, orchestrating teams across Commercial, Supply Chain, Finance and Technology to build a scalable, automated operating model for delivering sustainable growth.
More about the role Key Accountabilities- Own implementation of the programme plan, chair the Programme Board
- Drive cross functional transformation across Commercial, Supply Chain, Finance & Technology
- Build a scalable operating model: plug and play across markets and channels
- Manage dependencies with third party partners, channel teams and other transformation programmes
- Evaluate new channels (Boots, Ulta, TikTok Shop); build capability for expansion
- Support Amazon strategy: Buy Box recovery, Premium Beauty gating, FBA/FBM mix optimisation
- Support in defining pricing architecture: bundles, Subscribe & Save, AOV growth levers
- Support to establish marketplace P&L ownership with Finance; contribution margin reporting by channel/market
- Build trading calendar aligned to retail windows; partner governance with SLAs and scorecards
- Ringfence inventory allocation for marketplace channels; automate demand planning via data feeds
- Drive working capital efficiency: stock turns, sell through, FBA storage optimisation
- Own Hub & Spoke architecture: Marketplace Middleware iPaaS Enterprise systems
- Build Databricks analytics layer; automate partner data exchange via Delta Share
We're looking for a proven digital transformation leader with at least seven years' experience in marketplace/ecommerce. You'll need excellent stakeholder management skills, a strong track record in cross functional delivery and deep knowledge of Amazon Seller/Vendor Central operations.
Experience- 7+ years in marketplace/e commerce; 3+ in transformation leadership
- Deep Amazon Seller/Vendor Central operations knowledge
- Commercial Acumen: P&L thinking, margin optimisation
- Resilience: Thrives in ambiguity and complexity
- Cross functional Leadership: Aligns Commercial, Digital, Supply Chain, Finance, Tech
- Vendor Management: Drives partner accountability via KPIs
- Data Driven: Evidence based decisions, analytical rigour
This is a unique opportunity to shape the channel strategy for The Body Shop at a critical point in our transformation. In this role you'll help us to bring our purpose led products to new channels and customers and drive our ongoing business transformation.