Head of Marketing Operations, Data and Insights

Posted 4 hours 17 minutes ago by Carter Murray

Permanent
Full Time
Marketing & PR Jobs
Staffordshire, Birmingham, United Kingdom, B19 1
Job Description
Head of Marketing Operations, Data & Insights Hybrid, 2 day from the office • Based from any of their multiple regional offices

Are you a data driven, systems focused marketing operations leader looking to make a real impact? This is a fantastic opportunity to shape the infrastructure, processes, and insights that power a national professional services firm with a strong purpose led culture.

My Client is looking for a Head of Marketing Operations, Data & Insights to ensure our BD & Marketing function operates efficiently, delivers high-quality client experiences, and enables insight led decision making across the firm.

What You'll Lead Client Experience & Insight
  • Build and run the firmwide client feedback programme.
  • Use insights to drive consistent, high-quality client experiences.
CRM, Data & Reporting
  • Lead the rollout, adoption, and governance of a new CRM system.
  • Maintain high-quality data and deliver dashboards that inform decision making.
Martech & Supplier Management
  • Own the full marketing technology stack and ensure tools are integrated and effective.
  • Manage suppliers, contracts, and platform performance.
Process & Workflow Improvement
  • Create efficient workflows for creative, events and marketing requests.
  • Ensure processes are documented, consistent, and scalable.
Team Leadership
  • Manage and support the CRM, Insights and Events team.
  • Oversee the marketing operations budget.
About You
  • Experienced in marketing operations, CRM, or data roles within professional services or a similar environment.
  • Strong in CRM adoption, analytics, reporting, and data quality management.
  • Skilled at improving workflows and operational processes.
  • Experienced with client feedback programmes and insight generation.
  • Strong commercial awareness and confident in managing suppliers.
  • Collaborative leader, process minded, and able to influence stakeholders.
What's on Offer
  • A purpose driven organisation with a supportive culture.
  • Excellent benefits, a wellbeing first approach, and hybrid/flexible working.
  • The chance to shape a core operational function and make a long-lasting impact.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.