Head of IT

Posted 5 days ago by Gravitas Group

Permanent
Full Time
Other
London, United Kingdom
Job Description
Head of IT (Onsite, London) - £100,000-£115,000

Company: Leading UK women's fashion retailer (high-growth)
Location: London, W12 (White City) - Onsite
Type: Permanent
Salary: £100k-£115k base (DOE)

The Role

We're looking for a Head of IT who can combine strategic leadership with hands on technical authority. You'll shape and modernise the IT function while maintaining excellent service delivery for a fast paced, multi site retail environment. This role suits someone who has progressed from an engineering background and is still comfortable getting into the detail when needed.

Key Responsibilities

Leadership & Team

  • Lead, mentor and develop the IT team; build a culture of accountability and continuous improvement
  • Implement structured performance reviews, development plans and certification roadmaps
  • Recruit and retain high performing technical talent; strengthen succession planning and resilience

Technical & Architecture (Hands on)

  • Own and evolve a hybrid estate (legacy on prem + cloud) ensuring reliable integration
  • Manage a mixed Mac + Windows endpoint environment (e.g., JAMF and Intune)
  • Act as technical authority for Google Workspace and Microsoft 365, identity/SSO (incl. Entra ID)
  • Be the escalation point for complex incidents (network, servers, performance, security)
  • Oversee patching, firewalling, DR replication and broader security/compliance controls

Business Delivery & Governance

  • Scale the IT operating model to support a £250m+ retail business
  • Move performance measurement beyond SLAs to business impact KPIs/OKRs
  • Set and enforce documentation/architecture standards; QA internal and vendor delivery
  • Manage suppliers/SaaS partners and hardware vendors with strong operational governance

Service Delivery & Adoption

  • Drive a customer first IT service culture across HQ and stores
  • Mature service desk from reactive to proactive; reduce downtime and improve user experience
  • Lead rollouts/migrations via robust change management to avoid peak trading disruption
Required Experience
  • Senior IT leadership experience in a fast paced, complex environment (ideally £250m+ turnover and/or multi site)
  • Clear engineering roots (Systems Admin / Network Engineer / Cloud Engineer / Infrastructure Architect)
  • Retail/e commerce and international operations exposure strongly preferred
Technical Skills (Hands on expected)
  • Hybrid cloud + virtualization
  • Identity & access: AD / Entra ID / Okta / Google Cloud Identity
  • Endpoint management: Apple Business Manager, JAMF, Intune, GPOs
  • Networking/security: routing/switching, firewalls, VPN, SD WAN, Wi Fi (retail footprint)
  • Scripting/automation (PowerShell/Bash/Python) desirable
Key Competencies
  • High technical credibility; strong vendor management/challenge
  • Pragmatic problem solving with commercial awarenessComfortable in ambiguity and competing priorities
  • Able to translate technical detail into clear business outcomes