Head of Internal Communications Content, Channels and Delivery

Head of Internal Communications Content, Channels and Delivery

Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Corporate Affairs
Closing date: 02 April 2026
Requisition ID:

We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Here, you'll enjoy a broad range of projects, no matter your level, because our Corporate Affairs team is non-hierarchical and truly connected to the rest of the business. Whether it's internal, external or government relations, you'll collaborate with teams across everything from food waste to health, and from clothing to Nectar, supporting campaigns that really make a difference. You'll help build trust in Sainsbury's with customers, senior stakeholders and the media. And if non-linear progression is what you're looking for, you'll find opportunities everywhere.

You'll join Sainsbury's Corporate Affairs function, a team focused on building trust, driving colleague engagement and strengthening our corporate reputation. Internal Communications plays a critical role in helping colleagues understand our strategy, see how their work connects to our Next Level plan and feel confident about where the business is heading.

Working at the heart of the organisation, the team partners closely with senior leaders and teams across Sainsbury's to ensure communications are clear, consistent and meaningful - helping colleagues feel informed, connected and proud to be part of the business.

More about the role

We're looking for an exceptional internal communications leader to shape how over 140,000 colleagues hear from us, connect to our plan, and feel proud to be part of Sainsbury's. This is a senior role that will own and be accountable for what we say, how we say it, and the experience our colleagues have across every channel.

If you're someone who brings fresh thinking, can see the big picture, join the dots, and knows how to influence senior stakeholders to get buy in for brilliant communications, this is a role where you can make a real impact.

You'll lead:

The communications experience for our colleagues

• Lead the end to end delivery of internal communications, ensuring everything is clear, joined up and unmistakably Sainsbury's.
• Shape, own and evolve our channel strategy - digital, face to face and everything in between - ensuring every channel has a clear purpose and get buy in from senior leaders.
• Make sure channels are used for their intended purpose, with content that will spark conversation with our audiences - editing and adapting messaging as required.
• Set and champion the Sainsbury's tone of voice.

Strategic communications planning

• Lead planning for internal communications so we tell a coherent, connected story that supports our Next Level plan.
• Spot opportunities to simplify and reduce noise so colleagues can see the bigger picture.
• Work closely with Corporate Affairs to align Internal Communications into the wider Corporate Affairs narrative.
• Influence senior leaders and key forums with confident, well judged recommendations.

Continuous improvement of our communications

• Use insight and evaluation to strengthen how our content and channels land with colleagues.
• Champion intuitive, digital first and AI enhanced colleague experiences.
• Lead our communications approach to business continuity events.

A high performing team

• Lead, coach and develop a team of 10, creating clear objectives and championing our Valued Behaviours.
• Foster a collaborative, high impact culture where colleagues challenge, innovate and deliver together.
• Ensure workloads and priorities are managed effectively so the team focuses on what matters most.

More about you

You bring demonstrable experience delivering internal communications within a large, complex organisation, with the ability to turn complex information into clear, engaging and inclusive content. You have proven capability in managing communications channels and planning at scale, and you're comfortable advising and influencing senior leaders with credibility and confidence.

You are a collaborative and inclusive people leader who builds high performing teams, creates clarity and accountability, and role models Sainsbury's valued behaviours. You use insight to guide decisions, remain calm in ambiguity and are motivated by improving colleague experience through high quality, well timed communications that genuinely make a difference.

• Proven delivery of internal communications within a large, complex organisation, with accountability for end to end content, channels and delivery outcomes.
• Demonstrable writing and editing capability, evidenced by translating complex or sensitive information into clear, engaging and audience appropriate communications.
• Experience designing, managing and evolving communication channels at scale, with clear rationale for channel purpose, governance and impact.
• Evidence of influencing senior leaders, including providing well judged recommendations and simplifying complex messages to support decision making and engagement.
• Proven people leadership, including setting objectives, developing capability, and leading teams through change, ambiguity or business critical events.

We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits.

Starting off with colleague discount, you'll be able to save 10% on your shopping online and in store at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance related bonus of up to 65% of salary, depending on how we perform (in cash and shares).

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role, then you'll be able to choose a car. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.

Please see for a range of our benefits (note, length of service and eligibility criteria may apply).