Head of Inside Sales - Europe

Posted 22 days 13 hours ago by Michael Page (UK)

Permanent
Not Specified
Other
Yorkshire, Wakefield, United Kingdom, WF1 1
Job Description
  • Head of Inside Sales - Europe
  • Wakefield/ Hybrid

About Our Client

Our client is an industry leading manufacturer within the Health & Leisure industry. With strong presence across the USA, UK & Europe, this is a newly created role focused on managing Inside Sales teams in Europe, and driving Sales Conversions within the Direct to Consumer Division.

Job Description

  • Direct management of 3 managers within Inside Sales - 1x UK, 1x France, 1x Spain
  • Overall leadership and responsibility for Inside Sales Teams across Europe supporting D2C Customers covering UK, France, Germany & Spain
  • Create and instill a culture of sales excellence through regular training, development and support to the team
  • Improve and drive sales conversion and sales uptake across all D2C channels including email and web enquiries
  • Management of the end to end sales cycle ensuring a world class service is provided to customers during all interactions
  • Build and implement a commission structure that will incentivize and drive team performance, along with supporting business wide objectives
  • Develop a voice of the customer programme to ensure customer feedback is acted upon and reduce customer issues and complaints
  • Create a proactive function supporting D2C customer base via both inbound and outbound channels
  • Develop and implement KPI dashboard
  • Create and deliver reports based on customer behaviour, Customer Service Levels, Sales Performance & Market Trends

The Successful Applicant

  • Experience managing European / International Teams or markets
  • Understanding of Contact Centre channels and technologies
  • Proven record of delivering results within a commercially focused environment
  • Ability to develop and implement a positive culture
  • Strong project management skills
  • Passion / Interest within Health & Fitness (desirable / non essential)

What's on Offer

This is an exciting role that will join an expansive Global business within the Health & Leisure Industry.

The Head of Inside Sales - Europe, will be based at the Wakefield site, with occasional travel required to France & Spain.

Hybrid working is on offer - 3 days in office, 2 from home.

Role offers a salary of up to £60,000 plus generous bonus / commissions.