Head of Enforcement and Casework

Head of Enforcement and Casework

Company: Government Recruitment Service Salary: £69,185 - £80,538 Hours: Full-time Location: Darlington Job type: Permanent Posting date: 13 Aug 2026 Closing date: 28 Aug 2026

Summary

The Head of OSBC Enforcement and Casework will provide strategic and operational leadership for the OSBC's casework, investigations, and enforcement functions.

The postholder will lead the operational and digital transformation and restructuring of the service, ensuring it is efficient, robust, and capable of delivering fair, proportionate enforcement outcomes.

The role is critical to enabling the Small Business Commissioner to fulfil statutory duties, including oversight of payment practices, dispute resolution, and taking enforcement action where required. The postholder will ensure high-quality decision-making, appropriate escalation of complex cases, and timely outcomes that support small businesses.

Strategic Leadership

• Lead the development and implementation of a restructured Casework and Enforcement function aligned to OSBC priorities.
• Develop and define service delivery models, workflows, and governance arrangements for casework, investigations, and enforcement operations.
• Ensure alignment with wider DBT sponsorship and government policy, legal frameworks, and enforcement standards.

Operational Delivery

• Oversee the end-to-end case management operation including triage, investigation, enforcement action, fines, and resolution.
• Ensure timely, consistent, and high-quality decision-making across all cases.
• Establish and monitor KPIs, performance frameworks, and service standards.

Enforcement & Decision-Making

• Provide senior oversight of enforcement decisions, including financial penalties and investigation outcomes.
• Act as a key escalation point for high-risk, complex, or sensitive cases.
• Ensure decisions are evidence-based, legally robust, and proportionate based on evidence and fact.
• Lead the restructuring and modernization of the service, including processes, systems, and procurement.
• Drive continuous improvement through data, insight, and stakeholder feedback.
• Implement effective risk management and quality assurance frameworks within the service.

People Leadership & Capability

• Build and develop multidisciplinary teams (caseworkers, investigators, enforcement specialists).
• Build capability in enforcement, investigation, and decision-making within the service.
• Lead recruitment activity as part of operational service restructuring and growth.

Stakeholder Engagement

• Work closely with the Small Business Commissioner, Chief of Staff, DBT colleagues, and external partners.
• Build effective relationships with legal, policy, and operational stakeholders to support informed and robust decision making.
• Represent OSBC in internal and external forums as required.

Proud member of the Disability Confident employer scheme.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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