Head of Distribution

SUMMARY OF ROLE

Establish and maintain strong working relationships with senior underwriting staff, including CUO, Head of Insurance, Head of Reinsurance and Head of Partnerships, in order to ensure an effective three-way engagement between trading partners, underwriters and the distribution team

Own Chaucer's key broker relationships and management of partnership agreements

Lead and manage the Distribution team

Support Global Head of Distribution in the development, communication, and execution of the distribution strategy, consistent with overall Chaucer Group strategy

Target and support business development initiatives across the Group

Promote and apply greater use of data to manage broker performance and acquisition costs, including continual development of associated technical capabilities

Lead the continued development of our customer-centric strategy and CRM capabilities

Support Chaucer's MGA proposition, to attract and maintain the best partners

MAIN DUTIES Broker Relationship Management

Own, manage and coordinate a number of Chaucer's key broker relationships globally

Support Global Head of Distribution to agree strategic plans with partner brokers, execute and monitor performance against these plans

Build solid relationships externally with our key trading partners and interact at all levels

Work alongside strategy team to achieve greater strategic alignment with partner brokers and all trading partners

Provide support towards the effective management of strategic agreements with partner brokers, ensuring opportunities are prioritised and maximised

'Eyes and ears' on the market - source market intelligence regarding distribution partners and competitors and share with internal stakeholders, including with regard to commercial priorities and digital ambitions

Oversee and coordinate activities of Distribution team

Underwriter Engagement

Build and maintain strong working relationships with underwriters and senior staff

Responsible for maintaining strong communication with underwriters and ensuring actions are completed in service of pro-active management of brokers

Strategic Implementation and Business Development

Engage with strategy team to contribute to the evolution of our Distribution Strategy and be an advocate of the strategy internally with the underwriting community

Identify, source and triage new business opportunities in conjunction with underwriting teams, consistent with Chaucer strategy and underwriting plans

Monitor and manage acquisition costs, seeking to reduce where possible

Engage with underwriting teams to determine appropriate management of cross-class opportunities

Support Chaucer's digital ambitions through helping identify and harness appropriate distribution partners and maintaining alignment with broker goals and priorities regarding digital

Coordinate regional production plans with heads of our international offices, ensuring a co-ordinated approach across the Syndicate

Engage with the Innovation and Partnership teams to ensure effective sharing of knowledge and coordination of activities

Work with the Marketing team to ensure consistent and effective messaging and prioritisation, in service of strengthening our proposition to core and partner brokers

Consider and explore potential new distribution channels and partners for future growth opportunities

Data and Analysis

Enhance our ability to create and demonstrate value from our strategic arrangements and facilities

Interpret broker data to identify areas of focus or new opportunities for Chaucer

Encourage and support the use of the broker analytics with our underwriters

Encourage and drive behaviour across the group to capture more consistent data that can be used as key performance indicators with our brokers

Support with communication of broker performance both internally and externally with our brokers

Client Relationship Management

Support the reinsurance and insurance underwriting teams as we build out our core client management strategy

Help develop stronger customer orientation and relationships in conjunction with insurance underwriting teams

Be an advocate of CRM tools and encourage cultural change within underwriters to proactively target business

Delegated Underwriting

Support Chaucer's MGA proposition, helping to maintain a cohesive approach to delegated underwriting across the business

Support with the management and marketing of Chaucer's MGA portfolio, engaging with other stakeholders as required

Identification of MGA opportunities to help achieve our strategic goals

Regulatory Obligations

Ensure all regulatory and compliance obligations relating to Distribution are met

Ensure that Customer Complaints are promptly identified, recorded and addressed

Ensure that the principles of Treating Customers Fairly are upheld by Agents and Service Providers

Other Effective management of the team, including personal and technical skills development

Provide support to projects and workstreams where required

Attend relevant internal meetings to represent Distribution team

Represent Chaucer externally as required

OUR REQUIREMENTS

Relevant Experience

Essential Experience in relationship management

Applicable commercial experience

Experience of the London Insurance market, including Lloyd's

Management of teams

Technical Skills Preferred

Experience of underwriting processes & practices

Research, analysis & administrative skills

Proficient knowledge of Excel, Word and PowerPoint

Education and Qualifications Preferred 2.1 degree or better preferred

Professionally qualified or part qualified in recognised field

PERSONAL ATTRIBUTES

Capability of building strong networks externally and internally

Strong leadership and management skills

Good communication skills (verbal and written)

Strong organisational skills

Good conflict resolution / negotiation skills

Ability to see the bigger picture/ strategic focussed

Team player; approachable and able to liaise with staff at all levels

Clear thinker with good attention to detail

Good analytical and presentation skills

Flexibility and adaptability

Positive energy and strong work ethic

Self-motivated, tenacious, and determined

ABOUT US

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face.

Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world.

To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture.

We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit.

We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.

Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world.

Our services are accessed both through Lloyd's of London and the company markets.

We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams.

Chaucer is a member of the China Re Group and backed by their financial and operational resources.

China Re is one of the world's largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating.