Head of Digital Experience Development
Posted 8 hours 20 minutes ago by Rathbone Brothers
Division: Technology
Location: Liverpool, London, Glasgow
Contract: Permanent
Working pattern: Hybrid
About the roleThe Head of Digital Experience Development is a senior digital leadership role with accountability for shaping, building and continuously improving Rathbones' flagship digital client interfaces across channels. The role is central to creating intuitive, trusted and differentiated experiences that integrate seamlessly with client data, investment, risk and CLM platforms.
This is an opportunity for an experienced digital leader to influence a market leading client proposition, partnering across Product, Design, Data, Architecture, Operations and front line teams to reimagine how clients understand, manage and grow their wealth.
The role will suit someone with significant experience developing, maintaining and evolving digital client platforms, who can combine client insight, engineering excellence, operational resilience and emerging technologies, including AI, to deliver personalised, insight led client interactions at scale.
What you'll be responsible for- Own the end to end development, maintenance and continuous evolution of Rathbones' digital client interfaces, delivering intuitive, personalised and insight led experiences for clients and advisers.
- Lead digital engineering across front end, middleware and API layers, enabling seamless integration with master client data, investment, risk and CLM platforms.
- Reimagine and continuously evolve the digital proposition, ensuring experiences reflect changing client expectations and emerging needs.
- Leverage AI and advanced technologies to enhance digital journeys, enabling personalisation, proactive insights and intelligent client interactions.
- Ensure digital journeys reflect a single, trusted view of the client, with consistent data and outcomes across onboarding, servicing and investment processes.
- Deliver capabilities that differentiate Rathbones as the first choice provider through clarity, transparency and confidence in client outcomes.
- Establish best practice in digital experience engineering, including usability, accessibility, performance, security and data integrity.
- Partner deeply with Product, Design, Data, Architecture, Operations, Risk and business teams to create coherent, end to end client journeys aligned to client needs, target operating models and commercial priorities.
- Ensure alignment to enterprise architecture, enabling scalable, reusable and future ready digital platforms.
- Own engineering quality, resilience, service performance and operational readiness.
- Drive DevOps and product centric ways of working to improve speed, quality, automation and continuous delivery.
- Build and lead high performing teams, fostering a culture of innovation, ownership and client centricity.
- Act as a senior leader shaping digital strategy and representing digital experience in senior governance forums.
If you meet some of these criteria and are excited about the role, we encourage you to apply.
- Significant experience leading digital client interfaces, portals or mobile experiences in complex, regulated environments, ideally wealth or financial services.
- Track record of delivering, scaling and improving digital experiences that drive adoption, engagement, satisfaction and business impact.
- Strong command of the digital product lifecycle, from discovery and design through to release, live service and continuous improvement.
- Skilled at partnering across Product, Design, Engineering, Architecture, Data, Cyber, Risk, Operations and business teams.
- Good grasp of platform integration across client data, investment, reporting, risk, CRM, CLM and external channels.
- Strong appreciation of modern digital engineering, including front end, APIs, cloud, DevOps, automation, observability and AI.
- Strong knowledge of digital experience best practice, including usability, accessibility, performance, personalisation and feedback loops.
- Experience running secure, resilient and highly available digital platforms with strong live service and risk controls.
- Confident senior stakeholder influencer, able to align business, technology and delivery partners behind a clear digital ambition.
- Proven ability to lead high performing digital teams with pace, ownership, innovation and client focus.
We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.
We offer a comprehensive remuneration package, which we review regularly, and benefits include:
- A company pension - 9% non contributory or 10% if you contribute 5%
- Private medical insurance - Individual on joining, family after 1 year of service
- Life assurance - 8 salary
- Company share scheme
- Discretionary bonus
- Flexible holidays - purchase up to 5 additional days
- Green Car Scheme
- Family friendly policies - enhanced family leave for parents & carers
- Study support - study days and funding for courses and qualifications
- Season travel ticket loans
- Other voluntary benefits you can choose to suit you
- Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
- Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause ' and Armed Forces.
- The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.
We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.
We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.
Disability Confident EmployerWe're a Disability Confident Employer (level 2) under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you require adjustments to apply for a role at Rathbones, please contact us via to let us know what adjustments you may need.
MissionWe believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of.
Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing