Head of Customer Service - Strategy & Growth

A global credit insurance leader based in Cardiff is seeking a Customer Service Manager to lead a dynamic team. The successful candidate will be responsible for ensuring high-quality service delivery to policyholders and brokers, fostering a customer-centric culture, and implementing a customer service strategy that aligns with business objectives. This role offers a competitive salary, annual bonus scheme, and hybrid working options, empowering you to reach your full potential in a supportive environment.