Head of Customer Experience

Head of Customer Care

This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.

• £65k-£70k basic salary + 10% yearly bonus and excellent benefits
• Manchester office /home working hybrid

You'll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.

Your key responsibilities:

• Managing high-stake issues with dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
• Driving cost reduction across customer care processes
• Working closely with lenders and commercial decision-makers
• Leading, inspiring and motivating your team and delegating effectively

What you'll bring to the team:

• Deep knowledge of automotive industry and car dealerships
• Experience high up in a big dealership / car supermarket environment
• Ability to inspire a team of people
• Strong commercial knowledge within complaints and cost saving
• Confident in reporting results back to the business

How the role will benefit your career:

• High-impact role where your work directly supports company growth
• Collaborative environment working with top-tier tech, finance, and customer teams.
• Promotion culture where 80% of senior leaders have progressed through the business.
• Opportunity to grow within an industry leading business at the forefront of the automotive sector.

This Head of Customer Care role won't be around for long. Apply today!