Head of Customer Experience - Lead CX & Scale (Hybrid)

Adanola group in Manchester is seeking a Head of Customer Experience to lead and enhance their customer support team. The ideal candidate will have proven leadership in customer service, ideally in a fast-paced e-commerce environment. Key responsibilities include implementing customer service strategies, managing a large support team, and improving customer satisfaction. The position offers a flexible workplace model, private medical insurance, and a comprehensive benefits package.