Head of Customer Experience - Hybrid 20% Bonus + £500 Car Allowance

A leading utility provider is seeking a Head of Customer Experience to shape the future of customer interactions and improve satisfaction. Responsibilities include leading CX transformation initiatives, establishing ownership of customer journeys, and collaborating across departments to enhance service delivery. Ideal candidates will have strong leadership experience, expertise in journey management, and a data-driven mindset. This permanent position offers competitive pay along with comprehensive benefits, including a car allowance and performance-related bonuses.