Head of Colleague Success & Learning

HSBC in Leeds is seeking a Head of Colleague Success on a fixed-term contract. This role involves setting strategic direction for the Academy and Helpdesk teams, and leading large, diverse teams to foster collaboration and improvement.

The ideal candidate will have proven customer service leadership experience, strong data analysis skills, and the ability to work with senior stakeholders to implement effective strategies. Benefits include professional development opportunities and a competitive pay package, including healthcare and pension contributions.