Head of Client Services (Maternity Cover - FTC 6 Months)

Team: Disrupt

Reports to: Managing Director

Salary: £65k

Role Summary

We are seeking an experienced and dynamic Head of Client Services (Six months maternity cover) to lead our client services team, oversee the delivery of influencer marketing campaigns, and act as a key bridge between our clients, internal teams, and new business functions.

This is a senior leadership role that requires strategic oversight, excellent people management skills, and a proven track record in client success. The successful candidate will ensure seamless delivery during the maternity cover period, maintaining high standards of client satisfaction, team development, and agency growth.

We're a close-knit team of influencer marketing specialists - each bringing unique sets of interests and skills. What truly makes us special is our agility and authenticity: We generate genuine influence, and partner with influencers who genuinely align with brands, crafting campaigns that feel organic, not transactional. Our team thrives on innovation, constantly thinking outside of the box to create impact that's measurable and meaningful.

We've refined our internal processes over years of delivering high-performance campaigns. That means consistency, clarity and a high standard of delivery - every time.

We work with flexibility and autonomy, allowing team members to play to their strengths and grow in line with their ambitions. But above all, we work together. Whether it's knowledge-sharing, lending a hand or celebrating wins - collaboration and open communication are at the heart of how we operate.

Delivery & Operations

• Lead weekly internal campaign calls and oversee project delivery/campaign activity across all clients
• Review and manage agency processes to ensure consistent standards across delivery, and act as final approval for any external campaign documents
• Oversee team resourcing, ensuring account coverage and capacity are effectively managed
• Manage scope & contract documentation, including SOWs and invoicing

• Oversee budget forecasts, review and approve project costs and manage internal administration workflows where required
• Act as a point of escalation across all clients, both for internal teams and external stakeholders
• Maintain high standards of client satisfaction across all accounts by regularly gathering feedback, monitoring campaign output and escalating quality concerns

Line Management & Team Development

• Hold weekly 1:1s with direct reports to discuss projects, development, and challenges
• Lead growth conversations to support skill development and career progression
• Provide ad-hoc support for team members where required, including internal and external campaign issues/requirements

About You

• Senior client services leader with proven experience in an agency environment (influencer, creative, marketing, or digital).
• Strong understanding of client relationship management and campaign delivery.
• Experienced in people leadership, including line management, training, and career development.
• Confident in financial management, including budgets, forecasting, and commercial targets.
• Skilled at process development and operational oversight.
• Excellent communicator, able to influence at a senior level and act as an escalation point for clients and team.
• Comfortable balancing hands-on delivery with strategic oversight.
• Experience in Influencer Marketing preferred.

We value transparency and want you to feel prepared every step of the way:

1. Introductory Call - A brief conversation with our People Experience team to learn more about you and your interests. (15-20 mins)

2. First Interview - Meet with two of our senior team members to discuss your experience and the role. (45-60mins)

3. Final Interview - Showcase your skills through a relevant task and discuss with our Senior Director of Influencer Services and Managing Director. (45-60mins)

• Dynamic, Flexible Working: Work is what we do, not where we do it. We believe in having a working environment where we thrive and can do our best work, whether that is at home, in the office or on the beach.

• Private Medical Insurance: We support your health and wellbeing with either a cash pot or enhanced medical insurance to help with both medical and dental needs.

• Financial Wellbeing Coaching: Access to Bippit which provides access to professionally qualified coaches who assist with household financial accounts, budget monitoring, and creating holistic financial plans for all aspects of life.

• 1-1 Counselling & Mental Health Support: Supporting your mental health, you will have access to six 1-1 sessions of therapy, plus access to self-directed content and frequent live workshops with Oliva for life.

• Subsidised Gym Membership: Access to a platform of multiple gyms across the UK.

• Enhanced Parental Leave: We offer competitive packages to support our team with big life changes with up to 6 months enhanced primary caregiver pay and 6 weeks secondary caregiver pay.

• Interchangeable Bank Holidays: We have a global multicultural team, so everyone gets the choice to swap bank holidays to cultural/religious days that are important to them.

• Matchable Partnership: Two paid volunteering days via Matchable, a platform that promotes social impact by connecting individuals with meaningful community volunteering opportunities

• Work from Abroad

• Up to 30 days a year working from another country.

• Personalised Career Progression: We know that progression is highly individual. You'll have a personalised development plan with meaningful, impactful training opportunities.

• And lots more!

At Disrupt, we're passionate about building a team of talented individuals from all walks of life who share the skills and drive to help us achieve our mission. That's why we're committed to a hiring process free from judgment, prejudice, or bias.

We encourage everyone to apply for our roles-your gender identity, race, ethnicity, sexual orientation, age, or background will never impact how your application is considered.

We're dedicated to fostering an inclusive culture where everyone feels empowered to do their best work, enjoy their journey, and truly feel they belong.