Head of Client Relations

£75,000 to £90,000 per year, Car Allowance, hybrid working, bonus

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

02/05/2026

About this job

Head of Client Relations SaaS experience essential West Midlands, Hybrid Up to £90k, plus Car allowance and bonus scheme Benefits: Car allowance Bonus scheme Hybrid working I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth through increasing account value, driving adoption of services, maximising retention through providing world class leadership of your team.

This is a senior leadership position that will drive successful outcomes.

You should be someone that knows how to improve performance through strategy, that always bears the client in mind when devising solutions.

You will have ultimate responsibility over pre and post sales solutions, including but not limited to proposals, RFP's, solutions, adoption of solutions, CSAT They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable.

Experience and Skills required

• SaaS environment is absolutely essential
• Experience in Enterprise level Client relations, Customer Success or Account Management is also essential

Key responsibilities

• Strong and inspirational leadership
• Strategic and commercially focused
• Excellent stakeholder communication skills
• Analytic approach using data driven insight
• B2B Customer Journey Management
• Demonstrable experience in driving B2B customer satisfaction
• Demonstrable experience driving account revenue through clear strategy, consistent delivery, operational alignment, actionable analytics and identifying opportunities for monetisation and growth

Desirable skills

• Regulated industry experience such as Finance, Pensions, Insurance
• Experience with full SDLC

If you are looking for an opportunity to work in a successful enterprise level business that genuinely cares about it's staff and customer experience then please apply today quoting reference AR102988

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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