Head of Business Technology

Guide Dogs

Location: Hybrid / 2 days a week in Reading/London/Lemington Spa (or other Guide Office by negotiation)
Salary: £80,000 + benefits

About the Role

We're looking for a Head of Business Technology to lead the development and implementation of our technology solutions. You'll help shape how we use technology to deliver efficient, accessible, and meaningful services across the charity.

Key Responsibilities

Connect technology to real needs: Make sure our technology choices support our goals, deliver value, and prepare us for the future.

Lead and support a multi-skilled team: Inspiring specialists to create great solutions, collaborate, and encourage innovation within a supportive culture.

Deliver accessible and reliable systems: Oversee tools and systems that are user-focused, accessible, and aligned with our values. Ensure projects meet deadlines, budgets, and high standards of quality.

Improve how we work: Use technology to make everyday tasks more efficient and enhance our service for customers, volunteers, and colleagues.

Oversee CRM and business systems: Take ownership of our Salesforce and Care NG platforms to ensure they remain secure, effective, and fully in line with the organisational needs.

Manage suppliers and budgets: Build strong supplier partnerships and manage a technology budget of around £5 million to deliver long-term value.

About You

Experienced leader with a track record linking business strategy and technology in complex organisations.

Skilled in managing diverse teams and major technology programmes.

Strong understanding of CRM, ERP, and cloud platforms (ideally Salesforce).

Confident communicator who can connect technical and non-technical stakeholders.

Committed to accessibility, continuous improvement, and achieving clear outcomes.

Desirable Qualifications and Experience

Experience within a large charity or not-for-profit environment.

Salesforce and/or Agile certifications.

Our Culture

We're person?centred, expert, and optimistic. We partner, lead by example, and engage fully in our mission. Every colleague is part of a community that celebrates collaboration, inclusion, and lifelong learning.

Our Commitment to Safeguarding

We're committed to the safety and wellbeing of all children and vulnerable adults. All successful applicants will need to provide proof of identity and the right to work in the UK and may be asked to complete relevant safeguarding checks.