Head of Business Financial Crime Risk Performance
Posted 1 day 4 hours ago by HSBC
Brand: HSBC
Area of Interest: Risk and Compliance
Location: London, GB, E14 5HQ
Work style: Hybrid Worker
Date: 5 Feb 2026
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We're currently seeking an experienced professional to join our team in the role of Head of Business Financial Crime Risk Performance.
You'll report directly to the Global Head of Business Financial Crime, which is a 1st line of defense function within our Wealth and Premier Banking Business Risk and Resilience Team that combine expertise (both 'Run the Bank' and 'Change the Bank') in Customer Due Diligence, Exit Management, Screening, and Transaction Monitoring.
Working with markets, product teams, risk stewards, operations, technology teams, and data teams, you'll ensure our safe and sustainable growth. This is an opportunity that will see you work across teams to enhance performance, improve customer experience and drive simplification.
As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you'll:
- Agree the scope and framework to measure performance of all service-owned, delivered or supported by teams linked to Financial Crime Activities
- Drive clear measurement of performance through metrics and scorecards
- Ensure the performance being measured is accurate and reported on an ongoing basis and, considers the end-to-end customer life cycle
- Make recommendations and drive action to improve performance by working across stakeholders
- Support the delivery of key projects and programmes
- Take a proactive approach drive robust challenge and review
- Drive implementation of changes by working with various stakeholder groups to simplify and optimise processes
- Support in managing downstream impact to our relevant customers and frontline staff
To be successful in this role you should meet the following requirements:
- Experience and exposure in ensuring performance management across the client life cycle is effectively measured
- Experience of driving and managing Process Optimisation, Six Sigma or similar, Re-engineering and Continuous Improvement initiatives (including supporting with training)
- Financial crime compliance experience as a change agent or subject matter expert, with a good understanding of current and potential future technologies within this space
- Experience of managing relationships with regional and country stakeholders, together with a proven ability to work across lines of business and regions whilst maintaining a global perspective
- Working knowledge of all aspects of financial crime risk controls
- Experience in conducting trend analysis and identifying key improvement opportunities, using strong analytical, decision-making, and lateral thinking skills, with demonstrated ability to identify links between programmes of work
- Excellent verbal, written communication, and presentation skills, as well as the inter-personal skills to deal with executives at all levels with the ability to review and challenge decisions
- Previous experience within financial services/banking is essential
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: