HCML Co-ordinator

HCML Coordinator Remote Working Admin Functions Fixed Term Contract till end of 2026 Full-Time £25,545 per annum 37.5 hours per week

An exciting opportunity has arisen in the dynamic and fast paced Physiotherapy service, who are looking for someone to join them as a HCML Coordinator. Working closely with the physiotherapist, HCML and senior management, the successful candidate will quickly become a crucial part of the daily running of the Nuffield Health HCML pathway.

Responsibilities

• Booking patients into their initial physiotherapy appointment.
• Identifying, and correcting potential IT issues before they occur, or where not possible fixing the problem in retrospect.
• Running the HCML portal, setting up new physios on the portal or escalating issues with the portal to management and HCML.
• Processing invoices.
• Managing, organising, and updating relevant data using database applications.
• Expertly handling all contact with our patients via several channels: inbound and outbound calls, and emails.
• Ensuring the customer journey is seamless throughout.
• Promoting a positive image of Nuffield Health through effective communication and responsive action with both internal and external contacts (existing customers/suppliers/general enquiries).
• Appropriately escalating any patient or complaint issues to management.
• Communicate using appropriate channels to provide information; share knowledge; keep colleagues informed of progress and to respond to enquiries within your remit.
• Adhere to Data Protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• Take responsibility for own personal development through regular 1:1's meetings and yearly appraisal process.
• The role holder will be expected to perform any other duties that may reasonably be asked of them.
• The role holder will need to build and maintain effective relationships at all levels across the divisions.

Skills, Qualification and Experience

• Previous experience as an Administrator/ Coordinator within the UK Healthcare market (desirable).
• Competent IT user with strong skills particularly in Excel, Outlook, and Word.
• Ability to learn new database systems quickly and accurately.
• Professional and confident with excellent verbal communication skills.
• Ability to prioritise and deal with varied workload under the pressure of multiple deadlines.
• Excellent attention to detail and time management skills.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what's important to you.

Nuffield Health, is the UK's largest healthcare charity. For over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.