HALO SME
Posted 2 days 11 hours ago by Mentmore Recruitment
Halo SME ITSM Implementation Specialist
Start: September 2026
Duration: 9 Months
Type: Contract
START: September 2026 DURATION 9 Months
ABOUT THE ROLE
We are looking for a hands-on Halo Subject Matter Expert to sit underneath the Senior PM and do the doing. This is a technical implementation role: you will work directly with the business and either Halo or the System Integrator to configure, build and integrate the platform - translating requirements into working solutions.
The focus is entirely on the tool. We need someone who lives and breathes Halo - not a process consultant, not an incident manager, but a platform builder.
KEY RESPONSIBILITIES
* Act as the primary technical SME for the Halo platform throughout the implementation.
* Configure and build out the Halo environment: incident, problem, change, and configuration management modules.
* Translate business requirements directly into platform actions - own that end-to-end.
* Manage and deliver platform integrations with third-party systems.
* Work closely with Halo or the appointed System Integrator to drive delivery.
* Provide hands-on platform expertise to support testing, go-live and post-go-live stabilisation.
* Support architecture decisions where relevant - but always anchored to what the platform needs to do.
ESSENTIAL REQUIREMENTS
* Hands-on, proven experience implementing the Halo ITSM platform.
* Fully-fledged ITSM specialist - incident, problem, change, CMDB and platform configuration.
* Ability to take requirements and build them - no interpretation layer needed.
* Experience working with or alongside a System Integrator on a platform implementation.
* Strong understanding of platform integrations and how to make them work in practice.
* Background in ServiceNow migration or cross-platform ITSM experience is a strong advantage.
DESIRABLE
* Halo certification or formal Halo training.
* Architecture awareness - able to contribute to technical design discussions.
* Experience in a large enterprise environment with complex ITSM requirements.
WHAT THIS ROLE IS NOT
This is not a process design or ITIL consulting role, and it is not an incident management position. We need a platform specialist who gets into the tool, configures it, integrates it and makes it do what the business needs.
DO NOT APPLY if you don't have HALO Experience