Guest Services Host

Guest Services Host Mitie Location: Braintree Village Contract type: temporary, part-time Pay: £13.45 Closing Date: Closing Date: Join Our Guest Services Team at Braintree Village

At Braintree Village, we're passionate about delivering exceptional experiences for every guest who visits. As one of the UK's leading designer shopping destinations, we pride ourselves on creating a welcoming, vibrant, and memorable environment where guests can enjoy great shopping, excellent service, and a day out to remember.

Key Purpose of the Role

As a Guest Services Host, you will play a key role in enhancing the experience of every guest who visits Braintree Village. Acting as an ambassador for the Centre, you will provide outstanding service, support our brand partners, and help ensure a safe, welcoming, and engaging environment for all.

Key Responsibilities

• Deliver a warm, friendly, and professional service to all guests, retailers, contractors, and colleagues.
• Act as a knowledgeable ambassador for Braintree Village, confidently providing information about the Centre, retailers, services, events, and local attractions.
• Respond professionally to guest enquiries through a variety of channels, including face-to-face interactions.
• Encourage guest engagement and feedback through initiatives such as Made You Smile and other guest experience campaigns.
• Take ownership of guest enquiries, feedback, and complaints, ensuring they are resolved effectively and efficiently.
• Support the successful delivery of centre events, promotions, and seasonal activities.

Key Skills & Behaviours

• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional manner.
• Strong organisational and time-management skills.
• Ability to take ownership and accountability for guest enquiries and tasks.
• Confident using Microsoft Office applications, including Outlook and Excel.
• Flexible, resilient, and able to adapt to changing priorities.
• Strong team player who supports colleagues and contributes positively to the wider team.
• High attention to detail and commitment to maintaining exceptional standards.
• Enthusiastic, proactive, and committed to creating memorable experiences for every guest.