Guest Experience Manager

Contract

Permanent, 40 hours per week

Who are we?

Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests.

We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go "Wow!" However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do!

Working as part of our team of holiday heroes, reporting to the General Manager you will be overseeing Guest Services, security, the cleaning team who ensure our venues and facilities are spotlessly clean and presentable, and cash office.

• Spending lots of your time with guests, meeting and greeting to check them into theirpitch
• You will be responsible for managing holiday bookings.
• Resolving customer complaints
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• Ensure our cleaning team are keeping the venues and facility blocks sparkling
• Leading the security team to ensure the park is secure and our guests are kept safe
• Ensuring all cash is managed correctly including banking

One more thing holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience, and qualities you'll need

If you can demonstrate the following, we'd love to hear from you:

• A good level of general education with evidence of personal and/or professional development
• Experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance
• Experience of managing heads of departments as well as front-line team members
• Strong leadership skills: approachable, leading by example and respectful of their team at all times
• A great communicator and able to accept and act upon feedback
• Commercially astute and competent with IT and technology

What we can offer you:

We provide discount holidays across all our parks for you and your family & friends.

• Discounted holidays across all our parks for you and your family & friends

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too. Afterall, wouldn't it be boring if we were all the same? In short, we want you to bring your whole self to work!