Guest Ecom Team Lead - 14 month contract

Business Unit: Guest Education Centre (GEC)

Time Type: Full-time

Description & Requirements

This role is open to candidates in the UK & Ireland.

about the Guest Education centre

The Guest Education Centre (GEC) is lululemon's contact centre and is our vital frontline connection with our guests through a variety of channels in EMEA.

about this team

The Order Support team works in partnership with Distribution Centers, Fulfillment, Omni Risk and other various Ecommerce partners to support with tasks related to guest purchases.As Ecom Team Lead at the Guest Education Centre, you will manage, coach, support, and elevate a group of Order Supports. Additionally, you will collaborate with cross-functional partners to elevate guest experience and create solutions for e-commerce issues as they arise. You are a maverick when it comes to delegating, providing in the moment feedback, and following up on outstanding issues.

a day in the life

• Responsible for providing ongoing coaching, training, and development to Order Supports.
• Fosters a positive and inclusive team environment
• Strategizes and collaborates with team to execute projects that elevate team engagement and efficiency
• Communicates and works closely with cross functional partners to discuss trends and issues related to ecommerce
• Communicates ecommerce issues that impact guests or service levels to GEC leadership and works with cross functional partner to implement solutions

qualifications

• Excellent leadership skills with the ability to coach and develop team members
• Strategic problem solver with an operational and creative mindset
• Strong time management skills and ability to prioritize tasks
• Able to demonstrate sound judgement and strong decision making abilities
• Thrives in a rapidly evolving work place
• Coachable, adaptable, and open to change
• GEC experience is preferred
• Secondary level education required, post-secondary education is an asset.
• A commitment to quality, investing in results and a sense of urgency for executing role responsibilities while prioritizing urgent and important work
• The ability to hold yourself accountable to reach your full potential
• Experience leading a team of remote employees and driving key performance indicators
• Excellent verbal and written communication skills
• Ability to effectively coach and inspire team members in a remote work setting
• A commitment to learn, apply, champion, and enrich lululemon's Business and People Leadership principles
• Strong organizational skills and attention to detail
• Ability to create a positive, inclusive, and welcoming team environment
• Intermediate to advanced computer skills; this includes proficiency in Microsoft Office Suite and PowerBI, with an ability to type 50 wpm, and strong experience navigating the internet

work from home: hardware & location expectations

• Contracts are tied to a specific location. The expectation is that work should be exclusively from the specified home location outlined in the original offerletter.
• Must be able to work from their place of residence that is a quiet, distraction-freeenvironment
• Internet Download speed of 50 Mbps or greater.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us . In your email, please include the position title, the location of the position and the nature of your request.