Group General Manager - South West London

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.

Job Summary

Salary: £65,000 per annum

Working Pattern: 40 hours per week (Monday - Friday)

Location: South West London

Key Responsibilities

• Hold regular feedback sessions with customers and clients to ensure exceeding food service expectations.
• Lead, develop and manage a team of 70+ staff, ensuring all team members remain up to date with COSHH, Food Hygiene and other relevant training.
• Oversee 2 sites based in South West London.
• Develop and maintain strong working relationships with clients and key stakeholders.
• Lead all hospitality and catering operations across the sites, ensuring high standards of food, service and customer experience.
• Drive financial performance, commercial growth and ensure sites achieve agreed budget targets.
• Oversee budgets, forecasting and financial controls, including full P&L responsibility.
• Work closely with the Executive Chef and culinary team to deliver an exceptional food offering.
• Ensure compliance with all health, safety and food safety standards.
• Identify opportunities for innovation and continuous improvement across the operation.
• Manage and develop operational managers and support teams to drive engagement and performance.

Our Ideal Candidate

• Minimum 5 years' management experience within contract catering or workplace hospitality.
• Experience managing multi site operations or large single site contracts.
• Experience overseeing both retail and hospitality services within a catering environment.
• Strong workplace hospitality or contract catering background.
• Commercially focused with proven P&L management experience.
• Proven ability to build and maintain strong client and stakeholder relationships.
• Experienced people leader with a track record of developing high performing teams.
• Passionate about hospitality, food and service excellence.
• Innovative and creative, with the ability to continuously enhance the customer experience and food offering.

Benefits

• Personal Development and Training opportunities.
• Life assurance scheme.
• Pension scheme.
• Holiday allowance.
• Access to Healthcare Support App (annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care).
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
• Family friendly support.
• Regular social events and communication with our leaders.
• A holiday purchase scheme.
• Volunteering days.
• Professional subscriptions.
• Recognition schemes and people awards.
• Long service awards.
• Access to great high street discount vouchers.

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun.