Group, Conference and Events Manager (Planning)

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Job Description - Group, Conference and Events Manager (Planning) (HOT0BLOO) Job Number: HOT0BLOO Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton in the UK and is close to all that London has to offer. Soaring above Park Lane, the hotel is renowned for its five-star luxury. It features 453 guest rooms, including 56 suites and a Presidential Suite.

In 2023, the hotel celebrated its 60th anniversary, with refurbishments of Executive rooms and suites, and a re-development of the lobby level, including a new restaurant and bar.

Salary: £43,680 per annum plus Bonus

BENEFITS

• 28 days paid holiday increasing with service
• High-street discounts via Perks at Work
• Team Member discounts on hotel stays for you, family, and friends
• Leadership and development programmes through Hilton University
• Career growth and wellbeing programmes
• Reward schemes, incentives, recognition, and long service awards
• 50% off in Hilton restaurants and bars (subject to outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered free of charge
• Free meals during shifts

What will I be doing?

As Group, Conference, and Events (GCE) Planning Manager, you will oversee the planning of large programmes. You will interact with customers and guests to understand their needs and develop relationships to encourage repeat and expanded business. Your responsibilities include:

• Maximising revenue opportunities for GCE
• Reviewing business plans, identifying gaps, and proactively filling capacity to meet targets
• Contributing to the hotel's selling strategy and ensuring departmental adherence
• Understanding the competitive landscape and implementing strategies to stay ahead
• Conducting weekly checks of bookings and audits
• Developing the GCE Sales Team in relationship building, customer service, selling techniques, and contract processing
• Managing and developing the team for career progression and succession planning
• Organising hotel promotional activities
• Conducting exit meetings/interviews post-events

What are we looking for?

A GCE Planning Manager at Hilton should embody the following attitudes, behaviors, skills, and values:

• Previous managerial or supervisory experience in Reservations or Conference & Events Sales in the hotel/leisure sector
• Strong leadership skills to motivate and manage teams to exceed targets
• Analytical skills to interpret business indicators and market trends
• Excellent selling and coaching abilities
• Organisational and planning skills
• Accountability and resilience
• Ability to work under pressure
• Flexibility in work situations

Preferred additional capabilities include:

• Knowledge of hotel property management systems
• Experience in a similar role

EVERY JOB MAKES THE STAY.

At Hilton, it's not just where you stay, but the experiences you create. Behind every memorable guest experience is an extraordinary person. That's why at Hilton, Every Job Makes the Stay.