Graduate Onboarding Specialist

Graduate Onboarding Specialist

Location: Manchester (Hybrid, up to 2 days WFH)

Employment Type: Full time

Department: Commercial

Compensation: £26.5k - £28k

About the Role

As a Graduate Onboarding Specialist, you will guide new clients through their onboarding journey with Spectre, our multi award winning instruction generation tool. You will be the friendly, knowledgeable face that sets customers up, excited, and confident with our products.

Key Responsibilities

• Managing a pipeline of new customer onboards from sign up through to full setup and handover to the Customer Success team
• Running onboarding calls via Google Meet, guiding clients through product setup, training and answering queries, ensuring they're fully supported
• Getting clients confident and excited about using Spectre's suite of products
• Working collaboratively with the wider team to evolve and improve the onboarding process - your input will directly shape how we do things

Qualifications and Experience

• Proven customer facing experience - retail, hospitality or any role where you built rapport with people
• Clear, confident communication, both written and verbal
• Organised and process oriented; you will manage a pipeline of onboards simultaneously
• Genuine curiosity about software and the tech space; able to translate technical complexity into clear, simple language for clients
• Self starter with ambition and drive
• High energy, enthusiastic - getting customers excited about using our products is a key part of the role

Benefits

• Hybrid working - up to 2 days from home per week
• £1,000 voucher towards a holiday after your first year (tax covered)
• £500 yearly L&D budget for career development
• Birthday day off paid
• 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Mental health & well being support via Health Assured
• Regular well being initiatives
• Flexible working hours
• Public transport season ticket loans
• Paid menopause leave
• Holiday buying scheme
• Office dogs welcome; stocked fridge and beers on Friday afternoons
• Company and team off sites, events and happy hours
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Climate positive commitment - feel good about sustainability

Equal Employment Opportunity Statement

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.