Grade III, Clerical Officer Emergency Department

Our client is seeking a Grade III Cerical Officer Emergency Department at their Sligo Facility

Temporary 3 month contract initally Shift work required

Overview

The post holder will be responsible for ensuring the smooth and efficient day-to-day operation of the Emergency Department (ED). Working both independently and as part of a multidisciplinary team, the role requires initiative, strong administrative abilities, and a professional, patient-focused approach.

1. Administrative Support

• Ensure the efficient day-to-day administration of the Emergency Department.
• Plan, organise, and prioritise daily tasks, setting clear objectives for both self and department.
• Perform general office duties including correspondence, post handling, scanning, faxing, photocopying, and filing.

2. Patient Management

• Greet patients presenting to the Emergency Department in a professional, welcoming manner.
• Register all patients accurately and promptly, remaining alert for red flags to be escalated to the triage nurse.
• Generate and provide daily ED attendance reports for the consultant on duty.
• File discharge letters for general practitioners each morning.
• Verify patients' medical card eligibility and update IPMS records accordingly.
• Discharge patients and process admissions in real time to ensure accurate PET (Patient Experience Time) tracking.

3. Communication and Liaison

• Communicate effectively with all relevant departments and multidisciplinary teams.
• Log and prioritise all enquiries, telephone calls, and complaints, keeping management informed as necessary.
• Collaborate with hospital functions to ensure coordinated service delivery.

4. Data Management

• Maintain accurate and up-to-date patient data on the IPMS.
• Uphold high standards of data quality, ensuring reliability in patient care delivery.
• Scan ED notes into Adest promptly and accurately.
• Manage chart requests and dispatches through the PDT system.
• Compile and maintain activity data and reporting templates.
• Provide monthly performance and activity reports as required.

5. Financial Transactions

• Maximise departmental income by ensuring ED levies are collected from liable patients.
• Issue receipts and invoices as appropriate.
• Run end-of-shift cash control reports to ensure financial accountability.

6. Quality Assurance

• Adhere to all quality standards, policies, and confidentiality requirements.
• Utilise appropriate technologies to optimise efficiency and data management accuracy.

7. Support and Coverage

• Provide administrative cover across services as required by management.
• Handle all assignments professionally, discreetly, and confidentially.
• Provide weekend and bank holiday cover, including clerical duties across the hospital.
• Retrieve and dispatch charts for resus patients, Category 1 or Category 2 cases, and other admitted patients as necessary.

8. Switchboard Operations and Emergency Procedures

• Be fully trained in frontline operations, including switchboard management.
• Operate the hospital's main switchboard and effectively transfer calls.
• Execute emergency bleeps for cardiac, obstetric/gynaecological, trauma, and fire emergencies.
• Manage admissions, ensuring patients are correctly admitted and removed from waiting lists.
• Provide coverage for the Eligibility Officer role, assessing public and private patient status.
• Stay informed and compliant with hospital emergency procedures and major incident protocols.

9. Reporting

• Generate and submit all required ED attendance and performance reports promptly.

Skills and Qualifications

• Excellent organisational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in relevant administrative and healthcare software (e.g., IPMS, Adest).
• Ability to work effectively in a fast paced, high pressure environment.
• Commitment to confidentiality, quality standards, and accuracy.
• Training and competence in switchboard and emergency operations.

?For a confidential discussion and more information on the role, please contact Emma Daly

Skills:

• switchboard
• ECDL
• Microsoft office