Google Workspace Administrator

On behalf of the Cabinet Office, we are looking for a Google Workspace Administrator, (Inside IR35), for a 9 month contract. Hybrid based 2 days per week in London, Bristol or Manchester.

Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance

Job summary

The role is part of the Cabinet Office Digital Enterprise Services team which provides, maintains and supports the infrastructure, telephony, network, WiFi, end-user devices, cloud capability and software across the entire Cabinet Office estate. Our user base includes the Cabinet Office, Crown Commercial Services, Estates, and Government Property Agency.

Job description

Reporting into the Cloud Operations Manager you will be a subject matter expert in Google Workspace in the Google Administration team that manages the Google Workspace range of applications for the Cabinet Office (CO) totalling 13,000 accounts.

What you'll do

You will act as a primary escalation point for the service desk, as a Google liaison, and help the department to gain maximum benefit from the technology.

You will help ensure that the Google Workspace environments are;
. securely configured
. updated accordingly
. well maintained and follow best practices

You will be the Subject Matter Expert for all Google Workspace range of applications (Google Drive, Google Mail, etc.), and 3rd party cloud productivity suite tools such as AODocs.

Main Responsibilities
. Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services
. Maintain and build the relationship with Google and our Google Partner
. Develop an effective partnership and act as an ambassador for Google Workspace, challenging the departments and users where appropriate
. Support business change activities, focussing on technology impacts.
. Manage and triage incoming tickets for the Google team
. Provide Project Management for the various in-flight projects that involve the Google team
. Stay up to date with changes to Google Workspace, Google Cloud, and other products
. Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners
. Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them
. Work with the Digital Records Management team in managing the AODocs document library
. Work with the Project Delivery team in the migration of data and email into and out of Google Workspace
. Work with the Security team, Freedom of Information and Subject Access Request team to provide relevant support
. Work with Cyber Security on the best practices for managing Google Workspace including but not limited to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Service Accounts, etc), Data Loss Prevention, Trust Rules, etc
. Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles.

You will have:
. Valid Security Clearance
. Experience in working as third line support in a busy IT support function
. Experience in the delivery of complex projects from ideation to implementation
. Experience in data migrations and migration tools
. Deep understanding of messaging protocols and email security
. Experience in using Google Apps Manager commands (GAM)
. Experience managing SaaS based messaging platforms such as Google and Office 365
. Experience in managing a large Google Workspace domain including third party tools
. Experience of working as a business analyst to gather requirements and success criteria for project work
. Experience with running multiple (dozens) of projects simultaneously
. Experience with managing multiple DNS zone files
. Experience with implementing email security standards such as DKIM, SPF, DMARC, and MTA-STS
. Experience with, and confident in dealing with, senior stakeholders and VIPs.

It's desirable that you have:
. Understanding of legislation pertaining to government and public sector data and IT security
. Any experience with AD, MS Exchange and Sharepoint is highly beneficial
. Experience in managing and administering MS Sharepoint and Office 365
. A good understanding of Change Management Principles in relation to changing of messaging platform
. Experience with Asana and Jira
. Experience in document management systems.

Please be aware that this role can only be worked within the UK and not Overseas.