Global VP, AI-Powered Product Support

Genesys seeks a senior Product Support leader to guide a global team delivering expert support for our SaaS platform across customers and partners. You will partner with Professional Services, Customer Success, and Sales to ensure unified, high-quality service and strategic outcomes.

The role emphasizes customer and executive engagement, cloud delivery, and building a peak performing team in a fast paced enterprise setting. A flexible, global, remote friendly culture is supported.