Global Process Owner - Order to Cash

Location

Hybrid - works remotely and from our European offices. International travel is expected.

The Opportunity

The GPO owns the end to end process across several teams and regional boundaries. With the support of our Technology Function, the GPO delivers technological and process changes, aligning with Functional Programme Directors and other GPOs to streamline ways of working. The role leads the standardisation, automation and streamlining of key processes, ensuring strategic responsibility for performance and realising objectives measured by key process indicators.

What You Will Be Doing

As a global process owner, you will design and standardise the Order to Cash, Source to Pay and Plan to Fulfil processes, leading large scale system design. You will evolve in the role and architect modernised Accounts Receivable and order handling processes, leveraging SAP and automation.

• Set and deliver the strategy and main value drivers for the end to end process, supporting company objectives.
• Engage stakeholders to identify improvement areas that deliver significant benefits.
• Develop robust plans to prioritise, manage and deploy process improvements, delivering benefits in a timely manner.
• Recommend ways of working aligned with regions and functions, executing strategy and building scalable business models.
• Support candidates in building capability in process management and Lean Six Sigma training programmes to accredited LCS standards.
• Develop the end to end systems strategy for prioritised processes in partnership with Technology.
• Drive process standardisation, implementation and adoption to enhance efficiencies and effectiveness.
• Collaborate with other GPOs to ensure integration, consistency and quality improvements across systems.
• Define and monitor service levels and KPIs, conduct service reviews and manage major service events.
• Act as the escalation route and point of contact between Regions & GSBS, influencing stakeholders for consistent, efficient processes aligned to business needs.

How You Will Make a Difference

You will be the strategic driver for improving end to end processes, delivering measurable benefits through cost, quality and service delivery metrics. You will prioritise and plan improvements on a clear roadmap, ensuring rapid benefit realisation while maintaining flexibility across value streams.

What You'll Bring

• Comprehensive understanding of business and data analysis practices, tools and techniques such as requirements and business modeling.
• Leadership of diverse regional and functional teams with strong commercial experience.
• Large ERP system implementation experience, preferably with SAP ECC6, S4/Hana, SAP Analytics Cloud, and BPC/AFO.
• Demonstrable experience of policy implementation, best practice and process improvement with evidence of standardisation.
• Ability to simplify and translate complex problems or projects into manageable components, exploring them strategically and systematically.
• Effective communication skills, influencing and aligning senior stakeholders throughout the organization.
• Extensive knowledge of business operations in a complex, global environment across finance and outsourced functions.
• Experience of audit, control and compliance in a global setting.
• Change management skillset to identify necessary changes and drive them at every level.
• High level of commercial and business acumen, understanding the markets RS operates within.

Desirable Skills & Experience

• Lean/Six Sigma
• Change Management
• FMGG and/or Distribution

Rewards

Our reward strategy offers competitive base salaries, short term incentives and a comprehensive benefits package that includes:

• Financial - pension/retirement, life assurance, salary finance (payroll deduction loan scheme).
• Wellbeing - medical plans, health screening, critical illness, disability insurance, holiday/paid time off, employee assistance programme, discounted gym/health club membership.
• Lifestyle - transportation assistance (e.g., cycle to work, travel loans, car leasing), onsite catering/lunch vouchers, retail discounts.
• Spotlight - our global recognition programme highlights people role modeling our values.