Global Digital Customer Success Lead

Elsevier is hiring a Digital Customer Success Manager to design and deliver scalable digital journeys across onboarding, adoption, health, and renewal. You will leverage Gainsight and Salesforce to create data driven, personalized experiences that empower CS managers to focus on high value interactions.

This hybrid role offers a London/Singapore footprint with flexible hours, strong wellbeing initiatives, learning opportunities, and a path for career growth within the global CS organization.