Global CX Strategy & AI Operations Lead

Raylo is seeking a senior CX leader to own the customer experience across our expanding markets. You will define interaction standards, run the NPS programme, and quantify pain points to drive improvement.

You'll coordinate cross-functional teams, manage communications at scale, and push for AI-enabled, data-driven CX that scales globally. You'll work from our Belfast office on a hybrid basis, collaborating with product, engineering and marketing to deliver best-in-class customer journeys while