Global Customer Support & Onboarding Specialist

Record360 is seeking a Customer Support Specialist to join our fast-growing support team. The role focuses on handling customer tickets (about 80%) while dedicating 20% to supporting customer implementations and onboarding initiatives.

The ideal candidate is technically minded, enjoys problem solving, and thrives in a metrics-driven environment. You will work with Zendesk and JSON workflows, collaborating with cross-functional teams to deliver a high-quality customer experience.