Global Customer Services - AI Builder Intern (Summer 2026)

In-Office

About the Department

The Global Customer Services (GCS) team is the heartbeat of Cloudflare's post sales ecosystem. While our Customer Support engineers handle the "break fix," GCS (Customer Success and Professional Services) owns the customer journey. Our mission is to empower customers globally through proactive guidance and expert services to accelerate their time to value and business outcomes. We are responsible for driving product adoption, architecting complex deployments, and ensuring our customers obtain maximum value from the Cloudflare platform.

About the Role

The AI Builder Platform Intern will support the Global Customer Services team by assisting with foundational developer platform tasks and contributing to projects that enable customers to successfully build and deploy on Cloudflare. This role provides hands on exposure to Cloudflare's developer ecosystem while working alongside consultants and engineers who deliver technical solutions to customers. Through this role, you will gain hands on experience working with Cloudflare's developer platform and edge services, gain exposure to how Professional Services and Customer Success teams deliver technical solutions for global customers, receive mentorship from experienced consultants and engineers, and contribute to real world projects that support customer adoption of Cloudflare technologies.

Responsibilities

• Build & Prototype: Design, develop, and deploy AI-driven prototypes (using LLMs, RAG architectures, or predictive modeling) to automate manual workflows within the GCS ecosystem.
• Tooling Integration: Work with APIs to integrate AI capabilities into our existing tech stack to provide real time "Next Best Action" recommendations for our Customer Success teams.
• Data Wrangling: Partner with our engineering to identify, clean, and structure high volume post sales data for model training and fine tuning.
• Prompt Engineering & Optimization: Refine and optimize system prompts and model parameters to ensure high quality, hallucination free outputs for internal advisory tools.
• Collaboration: Act as the technical translator, turning high level optimization ideas from GCS leadership into technical requirements and minimum viable products (MVPs).
• Contribute to internal knowledge bases and documentation to improve team efficiency and consistency. Create collateral to enable the team.
• Customer engagement: Partner with GCS to join select customer facing sessions, capturing "voice of the customer" insights to ensure our AI roadmap directly addresses the challenges our customers face.

Skills & Qualifications

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related technical field.
• Experience building AI Agents and/or other applications leveraging AI.
• Familiarity with web development concepts, APIs, RAG, Git or developer platforms.
• Strong problem solving and analytical skills.
• Ability to learn quickly in a fast paced technical environment.
• Strong communication and collaboration skills to explain complex technical AI concepts to non technical stakeholders.
• Bonus points: Experience in a customer facing role.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for this job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.