Global Client Service & Operations Analyst Senior

Capital Group Global Client Service & Operations Analyst Senior

London

May 1, 2026

Pay information not provided

"I can be myself at work."

We value diverse perspectives and create a respectful workplace where you can bring your authentic self. Capital's core values-Integrity, Client Focus, Diverse Perspectives, Long Term Thinking, and Community-are lived every day.

"I can influence my income."

Annual performance reviews and a compensation package that rewards your value include salary, bonuses, benefits, and company funded retirement contributions.

Enjoy generous time away, health benefits and flexible work options from day one, matching charitable donations, professional development resources and more.

Capital Group is a leading global investment management firm.

Capital is seeking an experienced, client focused professional for its Global Client Services team. You will lead the full lifecycle execution of client transition activities, delivering a market leading client experience. Acting as an extension of the Relationship Management team, you will interact directly with clients and external parties, leveraging project management best practices and deep industry knowledge to drive operational excellence. You will also develop team processes, champion continuous improvement and serve as a subject matter expert.

You will contribute to the team in the following ways:

• Lead full lifecycle execution of client transition activities, autonomously delivering complex implementation and ongoing operational servicing needs to a market leading standard.
• Serve as a key point of contact for clients and external parties, representing the Relationship Management team in meetings and operational discussions.
• Leverage project management best practices to lead cross functional meetings, manage senior stakeholders, track and complete activity tasks, and proactively identify and mitigate risks.
• Vet contractual and supplemental agreements with internal and external parties; prepare and audit legal documentation and review with clients as needed.
• Assign and execute team tasks for implementation and servicing activities including compliance checks, agreement vetting, status reporting, dashboarding, and SFDC account setup.
• Lead the development of team processes, procedures and knowledge; drive operational impact assessments and implementation of new or enhanced technology and processes.
• Serve as a technical and/or process subject matter expert, proactively sharing best practices, lessons learned and recommending opportunities for continuous improvement.

I am the person Capital Group is looking for.

• Broad working knowledge of client implementation and operational servicing with an understanding of interdependencies across business partners and connected functions.
• Intellectual curiosity, analytical and critical thinking, strong problem solving skills and the ability to learn and adapt quickly in a fast paced environment.
• Strong project management and organisational skills, managing multiple projects and activities simultaneously.
• Ability to build and maintain effective working relationships with stakeholders at all levels, inside and outside the organisation.
• In depth knowledge of the investment management industry and a genuine commitment to understanding and advocating for client needs.
• Strong written and verbal communication.
• Good judgment and decision making, recognising when to elevate issues.

In addition to a highly competitive base salary, you will be eligible for an individual annual performance bonus, Capital's annual profitability bonus and a retirement plan where Capital contributes 15% of your eligible earnings.

Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer and prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex, pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking, or any other characteristic protected by federal, state or local law.