German Speaking Technical Customer Support Specialist

German Speaking Technical Customer Support Specialist

Sandyford, Dublin 18 (Onsite)

Full-Time 40 Hours per Week

Rotational Schedule Monday-Sunday between 8am-10pm (No Night Shifts)

Are you a German speaker with strong technical problem-solving skills and a passion for delivering excellent customer experiences? Join a global leader in digital innovation and support one of the world's most recognised online advertising platforms.

This is an exciting opportunity to build expertise in cutting-edge digital products while working in a fast-paced, international environment with strong career growth potential.

What You'll Be Doing

• Become a product expert across a complex digital advertising platform
• Investigate and resolve technical issues affecting advertisers and internal sales teams
• Manage cases end-to-end, ensuring timely resolution and excellent service delivery
• Identify whether issues are caused by product bugs, user confusion, or technical errors
• Work closely with specialist support teams and engineers on escalated cases
• Clearly explain solutions, workarounds, and next steps to stakeholders
• Help improve the customer experience by providing high quality technical support
• Support team development through mentoring and knowledge sharing

What We're Looking For

• Native or fluent German or Dutch with strong English communication skills
• Strong troubleshooting, analytical, and problem solving ability
• Comfortable working with digital tools, systems, and online platforms
• Experience in customer support, technical support, or online operations is highly desirable
• Experience working in KPI or target driven environments
• Strong communication skills with the ability to simplify technical issues
• Positive team player with the ability to adapt quickly to new systems and products

Why Join?

• Join a globally recognised organisation with excellent training and development
• Build valuable experience in tech, digital advertising, and platform operations
• Clear progression opportunities in operations, support, and specialist teams
• Inclusive, collaborative, and multicultural workplace
• No night shifts

Important Information

• Sponsorship is not available for this role
• Applicants must already hold full valid working rights in Ireland

If you're a German or Dutch speaker looking to grow your career in tech support within a world class environment, this could be a great next move.