German Customer Service Advisor

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment.

You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email.

This role will work with the German market, so a German speaker is required. The role would start in February and is a 6 month contract initially.

Main Duties

• Reply to customer enquiries via a digital ticketing system through a range of channels
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
• Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
• Work collaboratively with teams across the business to uphold and improve customer service ratings

Skills and Knowledge

• Fluent German - written and spoken
• Great eye for detail and thrive on helping customers get the answers they need, following processes and ensuring efficiency
• Positive approach and creative thinker
• Enthusiastic and self motivated
• Extensive customer service experience

Salary, Hours and Benefits

£13 per hour

37.5 hour week

6 month contract

Monday to Friday 9:00am - 5:00pm, 1 in 4 weekends from home (with Mon and Tue off)

Office based

• Breakfast supplied daily
• Free parking
• Free refreshments and snacks
• Casual dress code