General Services Manager, Soft Services

Senior Facilities Manager, pharma (Integrated Services)

Location: Limerick

Salary: €80,000 - €90,000 + 10% Bonus

We are currently recruiting for an experienced General Services Manager to lead the delivery of integrated facilities management services at a large, high-profile site in Limerick. This is a senior leadership role overseeing multiple in-house service lines including catering, cleaning, and security, with full responsibility for operational excellence, financial performance, and client satisfaction.

This opportunity is ideal for a commercially driven facilities or operations leader with experience in complex, regulated environments.

The Role

As General Services Manager, you will act as the single point of accountability for all on-site FM soft services, ensuring seamless delivery across all functions. You will lead a multidisciplinary team, drive performance against KPIs and SLAs, and build a strong, collaborative client relationship.

Key Responsibilities

• Lead the delivery of integrated FM services across catering, cleaning, and security
• Manage operational performance, ensuring all services meet or exceed SLAs and KPIs
• Full P&L responsibility including budgeting, forecasting, and cost control
• Drive continuous improvement, innovation, and service excellence across all functions
• Develop and maintain strong client relationships through regular engagement and reporting
• Ensure full compliance with all regulatory, health & safety, and quality standards
• Lead, coach, and develop a team of circa 50 employees, fostering a high-performance culture
• Identify opportunities for business growth and additional service offerings
• Collaborate with central support teams (HR, Finance, HSE, Technical Services) to ensure best practice

About You

• Minimum 5+ years' experience in a senior facilities, operations, or contract management role
• Proven experience managing multi-service FM contracts in an outsourced environment
• Strong commercial acumen with demonstrable P&L management experience
• Experience operating within regulated environments (pharma, GMP/GDP, or similar) highly desirable
• Excellent leadership and people management skills across diverse teams
• Strong client-facing experience with a track record of building long-term relationships
• Highly organised with strong analytical, financial, and problem-solving capabilities
• Ability to drive performance, manage change, and deliver results in a complex environment

Why Apply?

• Senior leadership role with full operational and financial ownership
• Opportunity to manage a flagship, high-value contract ( €4M annual revenue)
• Work within a structured, professional environment with strong support functions
• Competitive salary and bonus package
• Clear scope to make a tangible impact and drive service innovation

If you are an experienced FM or operations leader looking to take ownership of a high-profile site and deliver best-in-class services, we would love to hear from you.

Apply now or contact us for a confidential discussion;