General Manager Intermodal

The General Manager (GM) - Intermodal Operations will play a pivotal role in the successful relaunch of terminal operations at Barking and the introduction of a new intermodal rail service. With the terminal currently inactive, this role involves building a capable on-site team and leading the full operational restart. The GM will be responsible for overseeing both the terminal and transport service operations from launch through to steady-state operations.

This is a hands-on leadership role requiring a strong commitment to delivering key project milestones, fostering a high-performance culture, and ensuring operational excellence. The GM will manage internal teams and external contractors, ensuring safe, efficient, and customer-focused service delivery. Once operational, the role will evolve to focus on continuous improvement, scaling the service (including additional train paths), and achieving the financial and strategic objectives outlined in the Business Plan.

This is an exciting opportunity for a proactive and experienced leader to shape a new business line with significant growth potential and strategic value to the wider group.

Project leadership :

• Lead the strategic planning and execution of an intermodal service launch

• Define and improve operating procedures to manage the terminal and transport service (client bookings, transport planning, delivery and pick-up, gate access, subcontractors, disruptions, etc.)

• Supervise infrastructure reinstatement works and enhancement

• Support the group to develop rail freight business (including new clients and rail operators)
  

Terminal Management :

• Manage the terminal on a day-to-day basis and supervise subcontractors' operations

• Plan capacity, schedule, and resources along with subcontractors

• Identify opportunities for operational and infrastructure improvements, and lead the development of specifications for upgrades or expansions.

• Review and monitor subcontractor performance

• Uphold safety and environmental standards across all terminal and transport activities
  

Manage an intermodal rail transport service :

• Manage and support a team composed of operations/dispatch agents

• Ensure the rail service meets high standards of quality, reliability, and customer satisfaction.

• Manage communication with customers and other stakeholders and foster a positive customer experience

• Plan capacity and adapt operational set-up when required

• Identify clients and opportunities to increase load factor
  

Decision-making Authority

The General Manager - Intermodal Operations holds full accountability for:

• The strategic and operational management of both the terminal and intermodal transport services, including their respective P&Ls.

• All decisions related to the recruitment, development, and performance management of direct reports.

• Selection and promotion of staff within the intermodal business unit.

• Budget planning and oversight, with delegated authority for operational spending (limits to be defined).

Qualifications and Experience

• Degree or equivalent experience in Management, Transport, or Logistics (preferred but not essential).

• Extensive demonstrable experience in real-time operations management.

• Proven expertise in rail freight operations and intermodal logistics.

• Strong leadership and team-building capabilities.

• Excellent problem-solving and decision-making skills.

• Customer-focused with a commitment to service excellence.

• Comfortable working in a fast-paced, evolving environment.

• Inclusive mindset and ability to work across cultures and languages.

• Proficiency in English required; French language skills are a strong advantage.

If you are interested in applying, please submit your application online by Wednesday 9th July 2025.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply.
For further information, please visit the UK Visa and Immigration Website .

• Durée du contrat en mois / Contract duration in months (CDD/FTC, détachement/secondment, alternance/apprentice, intérim/seasonal):
• Type de contrat / Contract Type: CDI / Permanent