General Manager, Francophone Africa

Establish a vision, strategy, and execution plan for launching and scaling sending and receiving markets across Francophone Africa.

1. Lead the team on the ground to execute within collaboratively aligned timelines.
2. Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching.
3. Report to the executive leadership team on progress, insights, and needs, leveraging operational prowess with a data-driven test-and-learn mindset.
4. Think creatively on ways to unlock growth, improve profitability, and increase brand awareness.
5. Hire, inspire, develop, and retain top, diverse talent.
6. Collaborate closely with internal and external stakeholders including Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops, and more.
7. Build trust-based relationships with diaspora communities and commercial partners in the Francophone Africa region to increase brand awareness and unlock growth and unit economics improvements.
8. Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution.
9. Recommend improvements to product experience based on market, competitor, and customer insights and feedback.

Requirements

1. Preference for Paris, Dakar, Abidjan, or Casablanca as base.
2. Ability to travel internationally periodically and ad-hoc to meet customers, partners, and team members.
3. Exceptional knowledge and networks in the Francophone Africa diaspora.
4. Advanced stakeholder management capability.
5. Experience building, developing, managing, and leading teams.
6. Strong analytical skills and ability to make data-driven decisions. Familiarity with pulling and presenting insights from data using Excel/Google Suite. SQL, Python, R is a plus.
7. 7 to 15 years of experience in a fast-paced and high-growth environment such as startups, operations, consulting, finance, or similar.
8. An 'own it' mindset, obsessed with both user experience and optimizing scalable growth tactics and processes.
9. Bachelor's or advanced degree.
10. Fluency in English and French.

Additional qualities

1. Outgoing - you love speaking to people and enjoy building meaningful relationships.
2. Execution-oriented - able to take an idea to implementation.
3. Mission-oriented - passionate about working for a net positive organization / tech for good.
4. Organized - systematic approach to work that can adapt to a startup environment.
5. Driven - thrive in a fast-paced, target-oriented company.

Taptap Values

• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be proactively candid
• Love the particular
• Own it
• Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience, and business need. We strongly encourage applications from underrepresented communities.

If you require reasonable adjustments during the recruitment process, please let us know. Any information provided will be used solely to accommodate your requirements.

Note: We recognize imposter syndrome is real - candidates who do not perfectly fit every characteristic of this role are still encouraged to apply. Job ID 3O72gF8ewScm