General Manager

When the crowd roars, the food has to be just as exciting! At Elior Stadia, we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks - so fans can focus on the action while we handle the flavour.

What you'll be doing

As a General Manager, you will lead on-site teams while managing recruitment, training, and development to deliver a high-quality service for Elior UK, our client, and customers.

You will ensure operational excellence across Hibernian FC's matchday and non-matchday business-covering hospitality, retail, and conferencing-reporting directly to the Operations Manager. With responsibility for retail and operations budgets, you'll drive site-level profit, contract growth, and team performance in line with business goals and company standards.

You will lead daily planning and delivery while building and maintaining an engaged, high-performing team.

Working Pattern: 5 days out of 7 / 37.5 hours per week

Key Tasks & Responsibilities

• Embed the Elior eXperience across all sites; support managers and Service Champions.
• Lead and contribute to hospitality operations planning and delivery.
• Address site-related issues through effective team management.
• Plan matchday hospitality, non-matchday C&B, and retail operations.
• Drive a culture of results and continuous improvement.
• Coordinate site operations as required.
• Achieve financial growth through cost control, culinary quality, and effective merchandising.
• Ensure compliance with COSHH, H&S, legal and environmental regulations, and duty of care.
• Oversee site management: recruit, develop, and support high-performing teams.
• Maintain communication and client relationships to ensure operational excellence and business retention.
• Design food services that meet budget and presentation standards.
• Provide regular operational and financial reports to the RMD.
• Act as key liaison between Hibernian FC Events and Elior UK.

What can you bring?

• Proven ability to lead, inspire, and motivate large, diverse teams with fairness and empathy.
• Strong under pressure, promoting team spirit and a winning mindset.
• Commercially focused, leveraging opportunities for long-term benefit.
• Committed to growth through innovation, engagement, and accountability.
• A strong communicator who builds trust and leads by example.
• Delivers on client promises and contractual obligations through operational excellence.

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!

Ready to join us? Hit 'Apply Now' and let's chat!