GDS Specialist - Galileo

We're seeking an experienced GDS Specialist with deep knowledge of Travelport+ (Galileo) to help shape the next generation of AI-powered tools for the travel industry. You'll act as the go-to expert for GDS workflows, supporting product and engineering teams to ensure solutions mirror the real-world needs of travel professionals.

This is a unique opportunity to combine hands-on travel industry expertise with cutting-edge technology, contributing directly to tools that will transform how OTAs, TMCs, and agents work.

Key Responsibilities

• Serve as the in-house authority on Travelport+ (Galileo) functionality, commands, and workflows.
• Translate booking, modification, and cancellation processes into actionable insights for product development.
• Validate AI-driven outputs for pricing, ticketing, refunds, and exchanges.
• Spot and flag logic issues, inaccuracies, or inconsistencies, and recommend improvements.
• Share travel industry best practices, edge cases, and insider knowledge to shape product decisions.
• Provide internal education on the nuances of leisure vs. corporate travel.

What You Bring

• Essential:
  • Proven expertise with Travelport+ (Galileo) GDS.
  • At least 3 years' experience in a travel agency, OTA, or TMC.
  • Strong understanding of the full booking lifecycle, including exchanges and refunds.
  • A detail-oriented mindset and a passion for accuracy.
  • Strong communication skills, with the ability to bridge technical and non-technical discussions.
  • Excitement about bringing your traditional travel expertise into the AI and tech space.
• Preferred:
  • Experience with other GDS systems (Amadeus, Sabre).
  • Familiarity with NDC content and workflows.
  • Previous work with CRM platforms (Zendesk, Genesys, Kustomer).
  • Exposure to both corporate and leisure travel environments.
  • Experience in QA, product validation, or AI-based solutions.
  • Understanding of aggregators such as Travelfusion.
• Place of work: UK- Romte or Barcelona