Gas Planner

Gas Planner Glasgow £32,762 - £34,486 per year 40 hours per week

We currently have an opportunity for a Gas Planner based in Glasgow, working within the Gas Team of Sanctuary Property Services. Working alongside two other planners and a works coordinator, as a Gas Planner you will coordinate and schedule commercial gas work, ensuring engineers have efficient workloads and that customer appointments are managed effectively.

You'll also help ensure compliance within the planning process and contribute to ongoing improvements that support the department's objectives and evolving commercial service requirements. By working collaboratively with both office and field colleagues, the role helps maintain consistent, high quality operational performance.

The role of Gas Planner will include:

• Deliver high quality, consistent services scheduling and programming gas servicing and repairs across Scotland, ensuring compliance targets are met
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
• Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements
• Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are user friendly and accessible

Skills and experiences:

• Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are user friendly and accessible
• Experience of using multiple systems and processes to effectively schedule a field workforce
• Working knowledge of relevant regulations, legislation and good practice
• NVQ2 in Customer Service or Business Administration (or similar)
• Ability to extract and interpret data from a number of sources

Benefits:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Inclusion and equality

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.