Garden Centre Team Leader Leisure/Patio

Location: Osterley Contract type: Permanent Hours: Full Time Hours Per Week: 40 Hours Per Week Including Weekends About Us

British Garden Centres is the UK's largest family-owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.

The group now includes garden centres, restaurants, nurseries, and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees

As one of our Team Leaders, your role will include providing great customer service, along with supporting the Manager and mentoring our retail customer advisors, ensuring all our customers receive a positive experience once they set foot in the department.

You will be working in our outdoor living and indoor departments across the Centre being involved with planning and building all our seasonal changes including setting up for Christmas.

What we Offer:

• Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

Skills required:

• Excellent customer service.
• Supervisory experience.
• Able to work on one's own initiative.
• Adhering to company policies.
• Work well under pressure.
• Good time management.
• Professionalism and reliability.
• Previous experience with social media and customer service.
• Previous experience with visual merchandising.

Duties will include:

• Maintain retail standards across all department areas.
• Customer service, including ordering and selling.
• Planning and executing all seasonal set ups.
• Organising team schedules and any staff issues.
• Evaluating employee performance and providing training and guidance as needed.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Assist the centre manager in the running of the centre, Supporting him in all areas of Health and safety.
• Liaising with reps/buyers about product line and orders.

If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.

How to apply:

Please send your CV: Nilesh Patel Garden Centre Manager Nilesh

Applications close Monday 27th July 2026

Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you.