Future Roles: Customer Service Area Relief - 2143
Posted 3 hours 13 minutes ago by Greater Anglia
Application Deadline: 19 June 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Colchester Station
Reporting To: Gene Dominey
Compensation: £25,435 - £36,409 / year
DescriptionWe are currently forward planning for future roles that may become available as Customer Service - Hybrid Relief based at either Ipswich or Colchester station. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.
Positions may be available on either a full-time or part-time basis. This is a relief post, which would see you working across various stations depending on the location (see below). Relief roles provide flexibility, with weekly rosters issued a week in advance.
- Colchester area - earliest shift starts from 0430, latest finish 2345, there are also night turns applicable to this role.
- Locations to be covered in Colchester area - Colchester, Colchester Town, Wivenhoe, Thorpe le Soken, Frinton on Sea, Walton on naze, Clacton on Sea, Manningtree & Harwich International.
- Colchester starting salary: £30,516, 1 year £36,409
- Ipswich area - Earliest shift starts from 0445 and latest finish 2315, there are also night turns applicable to this role.
- Locations to be covered in Ipswich area - Ipswich, Stowmarket, Bury St Edmunds.
- Ipswich starting salary: £25,435, 6 months £26,471, 2 years £29,429
Role Details
- You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- This role includes a compulsory 5-day Dispatch training course, followed by a final assessment.
- Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety critical medical assessment.
- Applicants must be 18 years of age or older.
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
As a Hybrid Area Relief at Greater Anglia, you will serve as the friendly face of our organisation, playing a vital role in ensuring a positive travel experience for our passengers.
Key Responsibilities- Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
- Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
- Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
- Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You will be invited to a 5-day Dispatch course.
- Able to safely operate customer access ramps and assist passengers with their luggage.
- Providing support to visually impaired customers, who may need to hold your arm or lean on you for guidance.
- Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.
- We're looking for candidates who: a friendly, approachable demeanor with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a "can-do" attitude and enjoy working as part of a team
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment
- Have familiarity using new technology such as smartphones to assist customers.
What's In It for You?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 19th June 2026
Please note vacancies can close earlier due to high influx of candidate applications
At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
Ready to Bring Your GA Game?