Funeral & Memorial Consultant

We have an exciting opportunity to join the team as a Funeral & Memorial Consultant. You'll deliver the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services.

You'll need a full UK driving licence and access to your own vehicle as this role may require travel to support other funeral homes if required.

Benefits

• 20% colleague discount in our retail shops
• Health & dental cash plans
• 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
• Employee Assistance Programme
• Life insurance & NEST pension
• Financial well being tools & share incentive scheme
• Cycle to work & Electric Vehicle schemes
• Training & development opportunities

Responsibilities

• Oversee the funeral home, including opening and closing, health & safety checks and maintaining cleanliness.
• Arrange and administer funeral consultations, memorialisation orders and aftercare services.
• Liaise with internal departments and external suppliers.
• Ensure correct care of the deceased, for example, conducting daily checks and facilitating Reflection Room visits for families.
• Complete FCA regulated training to offer and sell pre paid funeral plans.
• Represent and support your local community by engaging in local events and activities.

Qualifications

• IT literate and a competent user of MS Office.
• Strong administrative background.
• Excellent communicator with strong organisational abilities and attention to detail.
• Can display resilience and be comfortable working alone in the funeral home.
• High level of understanding, empathy, and compassion.

Training

• Previous experience within the funeral industry is not required as we'll provide full training.
• Travel to other sites will be required.

Successful candidates will undergo a DBS check as part of compliance requirements.

Applications are subject to meeting pre employment vetting requirements, including reference checks, in line with the FCA regulatory framework.