Frontline Hospitality Support - Office Based - Turkish

Hotel-Experienced Frontline Support Specialist

Are you a hospitality professional looking to leverage your hotel expertise in a dynamic tech environment? We're seeking skilled individuals to join our growing team as Frontline Support Specialists. This role offers a unique opportunity to blend your hotel industry knowledge with cutting-edge technology support, contributing to our organization's success from day one.

Key Details:

• Contract: 6-12 months temporary contract
• Location: Blackrock, Dublin
• Work Arrangement: Hybrid (3 days from home, 2 days in office)

Requirements:

• Proven work experience in hotels
• Eligibility to work in Ireland (must hold an EU passport or a Stamp 4 visa)
• Fluent in Turkish and English
• No previous tech experience required (full training provided)

Primary Responsibilities:

• Provide frontline support for Opera PMS (Cloud & On-Prem) and other Wyndham-approved PMS incidents & tickets
• Manage customer-reported, automated, and human-generated alerts related to service status
• Collaborate with stakeholders to establish and improve workflows and quality support

Qualifications and Skills:

• Demonstrated experience working in hotels, preferably in front desk or operations roles.
• Understanding of monitoring concepts (infrastructure, systems, application health, availability, latency, performance, and end-to-end monitoring)
• Knowledge of Exchange online (mailbox creation, management, migration, mail-flow, etc.)
• Basic networking knowledge (TCP/IP, DNS)
• Problem-solving skills to resolve complex issues
• Preferably a college degree in Hospitality Management or equivalent
• Excellent personal presentation and interpersonal skills
• Proficiency in hotel property management systems, particularly Opera and other PMS
• Fluency in reading, writing, and spoken English
• Strong administrative and coaching skills

Join our dynamic team and be part of an exciting journey!